Contact Us
Connect With Our Studio
Thank you for visiting Aasri Living. Whether you have a question about our collections, need help selecting the perfect size for your space, or want to check on a shipment, we are here to help.
As a solo-artisan boutique studio, every message is read and answered personally.
Before You Send a Message...
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Need to track a package? Head over to our Track Your Order page.
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Questions about shipping or returns? Read our streamlined Shipping & Returns Policy.
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Wondering how to hang or care for your hanger? Check out our Product Care & FAQs.
Studio Hours
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Customer Support Hours: Monday – Friday, 10:00 AM – 7:00 PM (IST)
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Response Time: We personally respond to all inquiries within 24–48 business hours.
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Direct Email: aasriliving@gmail.com
Frequently Asked Questions
1. Shipping & Delivery
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Where do you ship?
We currently ship exclusively to the United States. We hope to expand to more international destinations in the future, and any updates to our shipping zones will be posted here.
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What are the transit times and customs fees?
Most small orders for personal use fall under the "De Minimis" threshold for the USA and typically do not incur customs duties.
However, should any local customs fees, import duties, or taxes be applied by US Customs, these charges are the responsibility of the recipient. Aasri Living has no control over these charges.
2. Product & Customization
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Do you take custom orders or sizes?
To maintain the strict structural engineering and premium quality standards of our curated collections, we do not accept custom orders or size modifications. Every piece in our store is fully weight-tested (built for 5kg–8kg capacities) and sold as designed.
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Are pots and plants included?
No. We specialize exclusively in the textile engineering and design of the plant hangers. Pots and plants are shown for display purposes only.
3. Orders & Returns
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Can I change or cancel my order?
Because we begin processing orders quickly to ensure timely international shipping, order changes or cancellations must be requested within 24 hours of purchase. Addresses cannot be changed once order is received. So please ensure correct addresses, house numbers or mobile/telephone numbers while placing your orders.
Studio Administration
Aasri Living Studio
Rajasthan, India
📍 Note to Customers: Our studio functions strictly as a private design, production, and fulfillment facility. We do not operate a physical retail storefront and cannot accept local public visits. All retail operations are conducted exclusively online through our official website.